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Vector image of tower icon used at Mountain View Grand Resort

Resort Policies

Check-In & Check-Out

Check-in time begins at 4 p.m. Check-out is at 11 a.m. Early check-ins and late check-outs can be requested, but are not guaranteed.

Minimum Age Requirement

Mountain View Grand has a strict policy requiring all guests to be at least 21 years old to check into a guest room. This policy is in place to ensure a comfortable and safe environment for all guests and team members. Additionally, this policy allows us to manage the resort in compliance with local laws and regulations.

Please note that any guest who is under 21 years of age and arrives at the hotel without a parent or legal guardian will not be allowed to check in. We require a valid government-issued photo identification card or passport to be presented at check-in; this identification must reflect the guest’s age. 

We understand that there may be situations where a guest under 21 years of age may travel without a parent or legal guardian. In such cases, we encourage the guest to contact us in advance of booking a reservation so we can discuss any special circumstances.

We appreciate your cooperation. If you have any questions about our minimum age check-in policy, please do not hesitate to contact our General Manager.

Pet Policy

Dogs receive the VIP treatment when staying at the pet-friendly Mountain View Grand. After checking in with their human traveling companions, our four-legged guests will be gifted with a swag bag of goodies and as many head scratches and belly rubs as they desire from our dog-loving staff. Your room will be set up for the perfect stay for your pup, with a cozy bed and bowls for food and water.

To reserve one of three pet-friendly rooms for your next stay, please contact us directly at 855-837-2100.  Our select pet-friendly rooms book up fast, so call today!

Pets are welcome in select rooms only. A non-refundable per night fee will be added to your reservation. Weight limit is 40 pounds; only one pet is allowed per room. Pets must be vaccinated against rabies, with proof of vaccination provided. Please call the front desk at 855-837-2100 for inquiries on pet room availability and booking, or additional information.

Consumption Of Private Alcohol

Pursuant to NH Law RSA 507-F:6, the consumption of private alcoholic beverages is not allowed in designated areas and public areas, including but not limited to hallways, venues, indoor or outdoor public spaces.

Smoking Policy

Mountain View Grand Resort & Spa is a smoke-free hotel. Guests who smoke in the rooms may be charged an additional cleaning fee.


A one-night deposit plus tax and any applicable package elements and/or fees will be charged at the time of booking. Advance purchase and “prepay” rates will be charged a deposit of the full stay plus tax.

Cancellation Policy

Cancellations must be received by 4 p.m. at least 7 days prior to arrival for a full refund during times of peak occupancy. During non-peak times, cancellations must be received by 4 p.m. at least 72 hours prior to arrival for a full refund. Reservations cancelled inside of the cancellation window will forfeit one night’s room/package charge plus tax. Advance purchase and “prepay” rates are not subject to this cancellation policy. Contact our on-site Reservations office with questions regarding peak vs. non-peak times.

Resort Fee

The resort assesses a $40 taxable resort fee that will be applied per night, per room. This fee covers the following resort services:

  • Resort parking
  • High-speed internet access
  • Access to the Health & Wellness Center, resort pools, movie theater, and game room
  • Local and toll-free calls
  • A wide range of daily scheduled family games and activities
  • Access to Mountain View Farm
  • Trail access to hiking, mountain biking, cross-country skiing, snowshoeing, and snowmobiling
  • Seasonal educational lectures and entertainment


The resort has an access ramp and full-service elevator. While Mountain View Grand is certified as a handicap-accessible property, it remains a historical building that dates back to 1865. Therefore, some of our rooms are more accessible than others. If you require an accessible room, let one of our Guest Advocates know at the time of booking and we can assist you with finding the best available option to suit your needs.