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Frequently Asked Questions

General Questions

Rates are available by using the booking bar at the bottom of the homepage, clicking on the “stay” tab at the top of the website, or by calling our on-site Reservations office at 855-837-2100. We impose a convenience fee of 0.5% on the amount of all card transactions. A nightly resort fee of $35 + tax is charged nightly.

Yes, each of our guest rooms and suites have coffee makers. 

Dogs receive the VIP treatment when staying at the pet-friendly Mountain View Grand. After checking in with their human traveling companions, our four-legged guests will be gifted with a swag bag of goodies and as many head scratches and belly rubs as they desire from our dog-loving staff.  Your room will be set up for the perfect stay for your pup, with a cozy bed and bowls for food and water.

To reserve one of three pet-friendly rooms for your next stay, please contact us directly at 855-837-2100.  Our select pet-friendly rooms book up fast, so call today!

Pets are welcome in select rooms only. A non-refundable fee will be added to your reservation per night. Dogs must be under 40lbs and only one pet per room. Dogs must be vaccinated against rabies and proof of vaccination provided. Please call our Reservations office at 855-837-2100 for inquiries on pet room availability, booking, and for additional information.


Check-in begins at 4:00 pm. Check-out is 11:00 am.

Yes, there are personal safes located in the closets of all rooms.

Refrigerators are now available in all guest rooms. Microwaves are available for a one-time fee of $25 upon request.

Mount Washington Regional Airport, located just minutes away in our hometown of Whitefield, features a 4,001-foot runway and is perfect for private planes and corporate jets. Gorham Airport and Berlin Municipal Airport are also located within 45 minutes of the resort and cater to private air travelers. There are four major airports within three hours of the resort. They include Manchester-Boston Regional Airport in Manchester, NH, Portland International Jetport in Portland, ME, Logan Airport in Boston, MA, and Burlington International Airport in South Burlington, VT.

Yes, Mountain View Grand is equipped throughout the resort for fast Internet connections. Wireless Internet access is available at no cost in all of the guest rooms and public spaces.

At Mountain View Grand, we have four different dining venues depending on the time of year. Our newly rebranded Harvest Tavern offers a stunning breakfast buffet as well as casual New England fare. The Harvest Tavern Bar serves drinks as well as traditional bar fare daily.  The formal 1865 Wine Cellar offers fine dining for our guests throughout the year. During the warmer weather months, lighter fare is also served poolside at our seasonal Club House. Additionally, we do offer in-room dining for all meal periods throughout the day.

Your room will receive a daily refresh which includes the removal of trash and used towels as well as replenishment of towels and amenities as needed. If you stay with us for three or more nights you will receive a change of sheets on the third day in addition to the services above.

Our hotel/resort has a strict policy requiring all guests to be at least 21 years old to check into a guest room. This policy is in place to ensure a comfortable and safe environment for all guests and team members. Additionally, this policy allows us to manage the resort in compliance with local laws and regulations. We require a valid government-issued photo identification card or passport to be presented at check-in, and this identification must reflect the guest's age to confirm eligibility for check-in. We understand that there may be situations where a guest under 21 years of age may travel without a parent or legal guardian. In such cases, we encourage the guest to contact us before in advance of booking a reservation so we can discuss any special circumstances.

Spa Questions

Be sure to come to your treatment session dressed comfortably. When you arrive, you'll be provided with a robe and slippers. You may choose to disrobe for select spa services at your discretion. We ensure that your body will be covered at all times, with only the treated area exposed.

Plan on arriving 15 minutes prior to your scheduled appointment to allow yourself time to check in and to fill out a health form before your treatment.

We reserve your requested spa appointments specifically for you, which is why we require a cancellation or rescheduling notice of at least 24 hours before your original appointment. If your cancellation is made within less than 24 hours, we must charge you 100% of the service. All no-shows are also charged 100% of the scheduled service.

All treatments are provided by female and male licensed, professional therapists. When scheduling your appointment, you will be asked if you have a gender preference. Please make that request when you schedule your appointment.

The Mountain View Spa is open daily from 9:00 a.m. to 7:00 p.m.

Yes! Please call 855-837-2100 or stop by Front Desk for details.

Kids Questions

Congratulations! You have picked the best place to stay in New Hampshire for kids. Some of our offerings include:

  • Indoor and Outdoor Swimming Pools
  • In-House Movie Theater
  • Children's Playground
  • Hiking Trips
  • Cross Country Skiing Excursions (Winter)
  • Snow Tubing (Winter)
  • Game Room
  • Ice Skating (Winter)
  • Campfires & S'mores
  • A Visit to Santa's Village (20-Minute Drive)

We are very sensitive to children's needs at Mountain View Grand. We have a special children's menu in the Harvest Tavern, as well as high chairs and booster seats. If you require special foods due to allergies, please speak with the dining manager, who can make special arrangements.