General Health & Safety Measures

By committing to the following measures, we are devoted to creating a healthy and safe environment for our team members and all guests of the resort. 

• Approved personal protection equipment (PPE) will be supplied to all team members.
• Team members who are in direct customer contact are required to wear face masks when at work and around others in settings where social distancing may be difficult.
• Continual and enhanced training will be provided for all staff on cleanliness and physical distancing standards.
• Frequent and proper hand washing is required of all team members.
• All team members are required to complete a Wellness Screening before they begin their shift.

Overnight Stay Requirement

Pursuant the Lodging Guidance issued by the state of New Hampshire there are temporary restrictions on who can check-in for an overnight stay at Mountain View Grand Resort & Spa. At this time, we are currently allowing all U.S. residents that have not traveled internationally within the past 10 days to stay with no quarantine requirement. International travelers, please refer to U.S. international COVID travel guidelines. 

Guest Wellness Screenings

Pursuant the Universal Best Practices guidelines issued by the state of New Hampshire, we will be asking all guests who meet the Overnight Stay Requirement the following series of questions. 

• Have you been diagnosed with COVID-19 within the past 10 days?
• Have you had close contact with a person diagnosed with COVID-19 in the past 10 days?
• Within the last 10 days, have you experienced new symptoms including: fever of 100.4° F or greater, cough or shortness of breath, muscle aches, sore throat, or loss of taste and/or smell?

If a guest answers yes to any of these questions, we kindly ask that they do not put our team members and other guests at risk and come back another day when they are feeling better. Any deposit will be returned.

Team Member Wellness Screenings

Similar to all guests, all team members are asked the following series of questions daily prior to the start of their shift. They are also subject to a temperature reading. If team members answer yes to any of the following questions, or their temperature is 100° F or higher, they are not permitted to work. 

Wellness Screening questions Include:

• Have you been diagnosed with COVID-19 within the past 10 days?
• Have you had close contact with a person diagnosed with COVID-19 in the past 10 days?
• Within the last 10 days, have you experienced new symptoms including: fever of 100.4° F or greater, cough or shortness of breath, muscle aches, sore throat, or loss of taste and/or smell?

Face Coverings

Face covering are recommended for all guests and required for all team members in all indoor public spaces. Face mask are also recommended while interacting with people in outdoor spaces. Masks are not required when eating or drinking, while in your guest room, or in outdoor or unenclosed areas where social distancing of at least six (6) feet from all other people can be maintained. 

Assumption of Risk

In addition to the Overnight Stay Requirement and the Guest Wellness Screening, to complete the check-in process, guests will be required to acknowledge an assumption of risk. Even though we are implementing measures to reduce the spread of COVID-19 through aggressive sanitization, physical distancing procedures, and operational changes to limit person-to-person contact wherever possible, our guests may still be at risk. If a guest does not meet the State's requirements for overnight stay, does not answer all screening questions in the negative, or does not acknowledge the assumption of risk, they may not be permitted to stay overnight.

The form that will be required to be completed at check-in can be viewed via the button below. Please review ahead of your travel to the resort. Thank you and we look forward to welcoming you.

COVID-19 Certificate of Compliance

Parking & Guest Service

• Bell/valet serviced will be limited to the hours of 8:00 am to 12:00 pm and 3:00 pm to 9:00 pm.
• While guests still have the option of self-parking or valet parking. Self-parking is strongly encouraged whenever possible.
• Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest
• Guests are not permitted to take carts.
• High touch-areas, such as the front door and elevators, will be cleaned and disinfected every hour.

Front Desk

• All Front Desk team members will wear masks.
• The check-in and check-out process will be as contact-less as possible.
• Pens and key cards will be sanitized after every use.
• Room key card jackets will no longer be used.
• A glass barrier has been installed at the Front Desk to limit personal contact.
• Hand sanitizer is available at the Front Desk.

We will be implementing contact-less delivery for all Housekeeping and In-Room Dining requests. Requested item(s) will be left outside the door, the team member will knock to alert the guest, and then depart.

Hallways / Public Space

• Housekeeping carts, bins and other tools will be disinfected before and after each shift.
• Requested room items, such as additional pillows and towels, will be delivered in a contact-less manner. 
• High touch-areas, such as elevators and door knobs, will be cleaned and disinfected frequently throughout the day.

Guest Rooms

• Day service in addition to turn-down service is temporarily suspended until further notice.
• Extra towels, linens and pillows will be removed from each guest room. Guest can request these items from Housekeeping and they will be provided via contact-less delivery.
• All re-usable collateral, such as compendiums, notepads, magazines, etc. will be removed from the rooms. They will be substituted with single-use or online versions.
• Disposable collateral will be replaced after each guest.
• Drinking glasses will be replaced with single-use alternatives.
• Bathrobes have been temporarily removed from all guest rooms, but are available upon request.
• Laundry service has been temporarily suspended.

The dining options at the resort have been adapted to ensure the health and safety of our guests and team members. All resort restaurants will be collecting basic contact information from customers to help facilitate COVID-19 contact tracing investigations as directed by New Hampshire Governor, Chris Sununu. Customers will be asked for their name and phone number, and restaurants will record their time of arrival. This information will be kept for 21 days and will not be used for any marketing purposes.

Please note that reservations are required for all dining periods in all restaurants. We strongly encourage guests to make reservations prior to arrival, especially for weekend stays. 

Additional venue specific details are provided below. General health safety measures that universally apply include:

• All Food & Beverage team members will wear masks and gloves.
• All public dining tables, chairs, furniture, etc. will be sanitized after each guest use.
• The maximum number of diners per table is 10 and all social distancing guidelines are in place for table layout.
• Kitchens will be deep cleaned and sanitized at a higher frequency including the cleaning of food prep stations after each use.
• Hand sanitizer will be readily available to all customers and employees.

Harvest Tavern

• Reservations are required for all dining periods so we can maintain social distancing guidelines.

In-Room Dining

Guests have the option of ordering breakfast, lunch, and dinner from our modified room service menu. A server will knock on the door with the tray (wearing masks & gloves) and hand the tray to the guest. The server will not enter the room. The server wait in the hallway for the guest to sign the room service slip, then depart. Alternatively guests can schedule a time to pickup their room service order from the Harvest Tavern.

1865 Wine Cellar

• The 1865 Wine Cellar has reopened with adjusted hours. Reservations are required to dine so we can maintain social distancing guidelines.

Club House

• The Club House restaurant is closed until further notice.

The Veranda

• The Veranda restaurant is closed until further notice.

• The Tower Spa Boutique is open with a limited services menu and updated hours. See below.
• Prior to booking any spa services, please review the additional Tower Spa COVID-19 Policies.
• For more information, please contact the Spa directly at 603.837.0080.

Standard Hours:

• Monday - Thursday 10:00 am to 5:00 pm
• Friday 10:00 am to 7:00 pm
• Saturday 9:00 am to 7:00 pm
• Sunday 9:00 am to 4:00 pm

Hours subject to change.

Pools

• The hot tub and sauna in the indoor pool area are still closed until further notice. 

Mountain View Farm

• Mountain View Farm is open to guests from 8:30 am to 4:00 pm.
• Hand sanitizer is available throughout the Farm.
• Face masks are required at all times since COVID-19 can be transmitted to animals as well as humans.

Camp Yellow Llama (Kids' Camp)

• Camp Yellow Llama is closed for the 2021 season.

Provisions Gift Shop

• The gift shop will be open, but all payment will be taken at the Front Desk.
• Until further notice, only prepackaged food and bottled drinks will be available.
• Until further notice, customers are not allowed to try on clothing before purchasing.
• At this time, all purchases are final. No refunds are available.