General Health & Safety Measures

By committing to the following measures, we are devoted to creating a healthy and safe environment for our team members and all guests of the resort. 

• Approved personal protection equipment (PPE) will be supplied to all team members.
• Team members who are in direct customer contact are required to wear face masks when at work and around others in settings where social distancing may be difficult.
• All Food & Beverage, Front Desk, Guest Service and Housekeeping team members are required to wear gloves.
• Continual and enhanced training will be provided for all staff on cleanliness and physical distancing standards.
• Frequent and proper hand washing is required of all team members.
• All team members are required to complete a Wellness Screening before they begin their shift.

Overnight Stay Requirement

Pursuant the Stay at Home 2.0 - Lodging Guidance issued by the state of New Hampshire on May, 30th, there are temporary restrictions on who can check-in for an overnight stay. We are currently allowing New Hampshire residents, or any out of state guests who have met the 14 day quarantine requirement. 

At check-in, we will require a copy of each guest's New Hampshire driver’s license and out-of-state guest(s) will need to attest that all the person(s) staying at the resort remained at a home for at least 14 days before arriving in New Hampshire, only going out for essential items and when outside of the home maintaining social distancing and wearing face masks when within less than 6 feet of another person during this 14 day "quarantine". 

Guest Wellness Screenings

Pursuant the Stay at Home 2.0 - Lodging Guidance issued by the state of New Hampshire on May, 30th, we will be asking all guests who meet the Overnight Stay Requirement the following series of questions. 

• Have you been diagnosed with COVID-19 within the past 14 days?
• Have you had close contact with a person diagnosed with COVID-19 in the past 14 days?
• Within the last 14 days, have you experienced new symptoms including: fever of 100.4° F or greater, cough or shortness of breath, muscle aches, sore throat, or loss of taste and/or smell?
• Has anyone you’ve been in close contact with exhibited any combination of the above symptoms without explanation within the last 14 days? 

If a guest answers yes to any of these questions, we kindly ask that they do not put our team members and other guests at risk and come back another day when they are feeling better. Any deposit will be returned.

Team Member Wellness Screenings

Similar to all guests, all team members are asked the following series of questions daily prior to the start of their shift. They are also subject to a temperature reading. If team members answer yes to any of the following questions, or their temperature is 100° F or higher, they are not permitted to work. 

Wellness Screening questions Include:

• Have you been diagnosed with COVID-19 within the past 14 days?
• Have you had close contact with a person diagnosed with COVID-19 in the past 14 days?
• Within the last 14 days, have you experienced new symptoms including: fever of 100.4° F or greater, cough or shortness of breath, muscle aches, sore throat, or loss of taste and/or smell?
• Has anyone you’ve been in close contact with exhibited any combination of the above symptoms without explanation within the last 14 days? 

Assumption of Risk

In addition to the Overnight Stay Requirement and the Guest Wellness Screening, to complete the check-in process, guests will be required to acknowledge an assumption of risk. Even though we are implementing measures to reduce the spread of COVID-19 through aggressive sanitization, physical distancing procedures, and operational changes to limit person-to-person contact wherever possible, our guests may still be at risk. If a guest does not meet the State's requirements for overnight stay, does not answer all screening questions in the negative, or does not acknowledge the assumption of risk, they may not be permitted to stay overnight.

The form that will be required to be completed at check-in can be viewed via the button below. Please review ahead of your travel to the resort. Thank you and we look forward to welcoming you.

COVID-19 Certificate of Compliance

Due to the pandemic, we are adjusting our cancellation and rebooking policies for all reservations made in 2020. We understand the importance of flexibility when it comes to traveling in this environment. Therefore, we are offering penalty free options such as changing dates, applying deposits to future stays, or refunding deposits based on your needs. We just ask that you let us know 24 hours prior to arrival if you wish to make changes to your reservation. To do so, please contact our Reservations Team directly at 855.837.2100. If your reservation was made through a third party (Booking.com, Expedia, etc.), please contact them directly for assistance.

Groups & Meetings

Our Sales Team is working with our booked groups to reschedule their events for future dates, apply deposits to future events or refund deposits as needed. We are also actively booking events for later in 2020 and throughout 2021. To contact our team directly, please email sales@mountainviewgrand.com or call 855.837.2100.

Weddings

For couples that are currently booked with the resort for their 2020 wedding, we are offering flexible cancellation and rebooking options. Similar to groups, we have late 2020 and 2021 dates available for rescheduling. To contact our team directly, please email weddings@mountainviewgrand.com or call 855.837.2100.

Parking & Guest Service

• All bell/valet staff will wear masks and gloves.
• Bell/valet serviced will be limited to the hours of 8:00 am to 12:00 pm and 3:00 pm to 9:00 pm.
• While guests still have the option of self-parking or valet parking. Self-parking is strongly encouraged whenever possible.
• If valet parking is requested, valet staff will disinfect vehicle door, keys, steering wheel, and gear shift upon returning the vehicle to the owner.
• Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest
• Guests are not permitted to take carts.
• High touch-areas, such as the front door and elevators, will be cleaned and disinfected every hour.

Front Desk

• All Front Desk team members will wear masks and gloves.
• The check-in and check-out process will be as contact-less as possible.
• At check-in, single-use sanitation wipes and face masks will be supplied to each registered guest that would like one (1 mask per guest).
• Payment will only be taken in the form of credit or debit cards. 
• Pens and key cards will be sanitized after every use.
• Room key card jackets will no longer be used.
• A glass barrier has been installed at the Front Desk to limit personal contact.
• Hand sanitizer is available at the Front Desk.
• Daily Activity Sheets, Trail Maps and other printed material will be made available on the resort website rather than in printed form.

We will be implementing contact-less delivery for all Housekeeping and In-Room Dining requests. Requested item(s) will be left outside the door, the team member will knock to alert the guest, and then depart.

Hallways / Public Space

• Housekeeping carts, bins and other tools will be disinfected before and after each shift.
• House phones will be temporarily removed from each guest room floor. 
• Requested room items, such as additional pillows and towels, will be delivered in a contact-less manner. 
• High touch-areas, such as elevators and door knobs, will be cleaned and disinfected frequently throughout the day.
• The self-service hallway ice machines will be temporarily turned off. Ice can be requested via In-Room Dining and will be delivered in a contact-less manner. 

Guest Rooms

• Rooms will be cleaned and sanitized once per day and turn-down service is temporarily suspended until further notice.
• To limit interaction, rooms will be cleaned without guests present. Guests have the option to decline cleaning service.
• Extra towels, linens and pillows will be removed from each guest room. Guest can request these items from Housekeeping and they will be provided via contact-less delivery.
• All re-usable collateral, such as compendiums, notepads, magazines, etc. will be removed from the rooms. They will be substituted with single-use or online versions.
• Disposable collateral will be replaced after each guest.
• Drinking glasses will be replaced with single-use alternatives.
• Bathrobes have been temporarily removed from all guest rooms, but are available upon request.
• Laundry service has been temporarily suspended.

The dining options at the resort have been adapted to ensure the health and safety of our guests and team members. Venue specific details are provided below. General health safety measures that universally apply include:

• All Food & Beverage team members will wear masks and gloves.
• The morning self-service coffee and tea station in the Harvest Tavern has been suspended until further notice.
• All public dining tables, chairs, furniture, etc. will be sanitized after each guest use.
• The maximum number of diners per table is six and all social distancing guidelines are in place for table layout.
• Kitchens will be deep cleaned and sanitized at a higher frequency including the cleaning of food prep stations after each use.
• With the exception of being seated at your dining table, guests must wear face coverings at all times in public areas.
• Payment will only be taken in the form of credit or debit cards. 
• Hand sanitizer will be readily available to all customers and employees.

Harvest Tavern

The main Harvest Tavern remains closed. However, we have opened the Harvest Tavern Terrace for outdoor dining. Reservations are required to dine at the Terrace so we can maintain social distancing guidelines.

In-Room Dining

Guests have the option of ordering breakfast, lunch, and dinner from our modified room service menu. All orders will be provided via contact-less delivery to your guest room. A server will leave the order outside the door, knock to alert the guest, and then depart. Alternatively guests can schedule a time to pickup their room service order from the Harvest Tavern.

1865 Wine Cellar

• The 1865 Wine Cellar restaurant is currently restricted from opening.

Club House

• The Club House restaurant is closed until further notice.

The Veranda

• The Veranda restaurant is closed until further notice.

• The Tower Spa is closed for all treatments and services until further notice.
• The Tower Spa Boutique is closed until further notice.

Gym

• At this time, the gym is closed. As we receive approval from local authorities, the gym will be opened to guests with physical distancing guidelines in place.

Fitness Classes

• Fitness classes, including Water Aerobics and Yoga, will be offered on a modified schedule. Please check the Daily Activities Calendar for upcoming classes. Enhanced social distancing and sanitary protocols will be employed to ensure the safety of attendees and the instructor.

Pools

• At this time, both the indoor and outdoor pools are closed. As we receive approval from local authorities, the pools will be opened to guests with physical distancing guidelines in place.