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Frequently Asked Questions
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Frequently Asked Questions

Hotel & Accommodations FAQs

Where can I find the rates for Mountain View Grand?

Rates are available by hovering over the Reservations tab at the top of the page and entering the dates you are interested in staying.

DO THE ROOMS HAVE COFFEEMAKERS?

No, though complimentary coffee and tea are available  from 6 a.m. to 11 a.m. every morning in the Tavern.

May I bring my pet to Mountain View Grand?

Other than service dogs, we do not permit pets at Mountain View Grand. However, the Front Desk can assist you with nearby kennel reservations.

What are the check-in and check-out times?

Check-in time is after 3 p.m. and check-out time is at 11 in the morning.

Is there a safe in the room?

There are no safes in the room, but safety deposit boxes are available upon request.

Do you have email and internet facilities available to your guests?

Yes. We offer a business center complete with internet access. Faxing and copy capabilities available at the Front Desk. We also provide complimentary wireless Internet access in all guest rooms and public spaces.

Are there refrigerators or microwaves in the rooms?

No, there are not refrigerators or microwaves in the guest rooms. However, they are available for a fee of $25 each upon request.

Spa Faqs

What should I wear to the spa?

Be sure to come to your treatment session dressed comfortably. When you arrive, you'll be provided with a robe and slippers. You may choose to disrobe for select spa services at your discretion. We ensure that your body will be covered at all times, with only the treated area exposed.

When should I arrive for my visit?

Plan on arriving 15 minutes prior to your scheduled appointment to allow yourself time to check in and to fill out a health form before your treatment.

What is the spa cancellation policy?

We reserve your requested spa appointments specifically for you, which is why we require a cancellation or rescheduling notice of at least 24 hours before your original appointment. If your cancellation is made within less than 24 hours, we must charge you 100% of the service.  All no-shows are also charged 100% of the scheduled service.

Who will be performing my spa treatment?

All treatments are provided by female and male licensed, professional therapists. When scheduling your appointment, you will be asked if you have a gender preference. Please make that request when you schedule your appointment.

What are the spa's hours of operation?

The Mountain View Spa is open from 9:00 a.m. to 5:00 p.m. Sunday through Thursday and 9 a.m. to 8 p.m. on Friday and Saturday.

Can I purchase a gift certificate for the Mountain View Spa for a friend or relative?

Yes! Please call 855-837-2100 or stop by Front Desk for details.

Kids FAQs

I'm traveling with small children. What is there to do for kids?

Congratulations! You have picked the best place to stay in New Hampshire for kids. Some of our offerings include:

  • Indoor and Outdoor Swimming Pools
  • In-House Movie Theater
  • Children's Playground
  • Hiking Trips
  • Cross Country Skiing Excursions (Winter)
  • Snow Tubing (Winter)
  • Game Room
  • Ice Skating (Winter)
  • Croquet
  • Campfires & S'mores
  • A Visit to Santa's Village (20-Minute Drive)
  • A Visit to Six Gun City (20-Minute Drive)
And more...
What activities do you have for children younger than the age of four?

Mountain View Grand offers many family activities that younger children can participate in with their parents. These include the in-house movie theater, story time, bingo, coloring contests, indoor and outdoor pool and arts and crafts.

Are babysitting services available?

Yes, arrangements for a babysitter may be made through the Front Desk. A 72-hour advance notice is kindly requested. Guest must fill out a babysitting contract to request a sitter.

What is available for children's dining/food?

We are very sensitive to children's needs at Mountain View Grand. We know if they are not happy, you'll be unhappy. We have special children’s menus, high chairs and booster seats in all of our dining outlets. If you require special foods due to allergies, please speak with the dining manager, who can make special arrangements.

Meeting FAQs

Which airports are closest to Mountain View Grand Resort & Spa?

Mount Washington Regional Airport, located just minutes away in our own town of Whitefield, features a 4,001-foot runway and is perfect for private planes and corporate jets. Gorham Airport and Berlin Municipal Airport are also within 45 minutes of the resort and cater to private air travelers. There are four major airports located within three hours of the resort. They include Manchester-Boston Regional Airport in Manchester, NH as well as Portland International Jetport, Logan Airport in Boston and Vermont's Burlington International Airport.

What are your dining and menu offerings?

At Mountain View Grand, we have four different dining venues depending on the time of year. Our Main Dining Room is AAA Four Diamond rated and joins our Tavern, Chef's Table wine cellar and our more informal Club House in offering a wide range of food choices. During the warmer weather months, we also provide light fare on our Veranda, overlooking the peaks of the northern White Mountains.

Does Mountain View Grand offer team-building activities for meeting participants?

We offer challenging programs led by our team-building professionals. These workshops are customized to provide your group with a learning experience that incorporates traditional adult education principles with innovative challenges and hands-on action, designed to inspire, motivate and strengthen your team. For information on all our team-building possibilities, please contact our Sales Department at 855-837-2100.

Is wireless Internet access available?

Yes, Mountain View Grand is equipped throughout the resort for fast Internet connections. Wireless Internet access is available at no cost in all of the guest rooms and public spaces.

Does Mountain View Grand have a Business Center?

Yes. The Business Center is located on the main lobby level of the hotel and allows for Internet access. Documents printed in the Business Center will be sent to the Front Desk printer. If you need something copied, scanned or faxed, please ask the Front Desk to assist you.

What are some good reasons to choose Mountain View Grand to host my meeting?

Mountain View Grand is a unique and historic setting for any business gathering. The resort features more than 20,000 square feet of flexible meeting space and several handsome breakout rooms for smaller gatherings.

Offering wireless capabilities and cutting-edge technology, our seasoned team of professionals is ready to assist with all your planning needs.

Additionally, our White Mountains setting is close to award-winning retail hub Littleton, NH, while famed outlet shopping in North Conway is just down the road. Winter guests can enjoy challenging terrain at Cannon Mountain ski area while snowmobiling, cross country skiing and more right on our own 1,700-acre property.

Spring, summer and fall are all great times for a game on our private golf course. And our our in-house spa has been named one of the top five resort spas in North America and the Caribbean by Conde Nast Traveler.

Wedding FAQs

Who is in charge of setting up the reception space?

The MVG staff sets up all of the standard items for your reception, including tables, chairs, linens and bar set-up. Your Catering Manager also helps you set up any personal items you'd like to feature in your reception, including family photos, your own candy bar, escort cards and anything else you desire.

When are our menu choices due?

We require your menu choices no later than sixty days before your wedding day. For plated dinners, we require the final entrée counts no fewer than two weeks from your special day. If you have selected one of our plated dinners, you may decide on two entrée options.  If you have ordered our stationed dinner, you're offered two chef-attended stations and three unattended stations of your choosing. Please contact your Catering Manager if there are any vegetarians or guests with special dietary needs.

Can I offer a champagne toast for my guests?

Yes. We base your total champagne toast cost upon the number of bottles opened and served to all of your guests. Generally, one bottle can serve roughly eight guests with a half pour. Also, if there are children attending the wedding, we can offer sparkling cider to accommodate them. Please contact your Catering Manager to inquire about our champagne offerings.

What is the pricing for children and vendor meals?

We do offer a special menu for children aged 12 and younger. Our meals cost $20 per child and we've listed the menu in our wedding brochure. The vendor meals are $30 per vendor and the meals are chef’s choice.

Can I have wine service during dinner?

Yes, you may offer wine service for your guests.  We offer an extensive wine list from which you may choose in advance. We base our charges upon the amount of bottles opened and served to your guests.  Please contact your Catering Manger to inquire about our wine list.

Can I have late night snacks at my wedding reception?

Yes. We are able to serve food until 9:30 at night. We provide several different passed and stationed options from which you may choose.  Please contact your Catering Manager if you would like to offer late night snacks for your guests as this will need to be arranged prior to your event.

Who will be coordinating all of the details for my wedding?

The Catering Manager will be your main point of contact throughout the entire planning process of your wedding.  Your coordinator will also be at your ceremony rehearsal—if it is on site—and will be assisting on your wedding day with the ceremony, cocktail hour and reception.

What is the deposit schedule?

We require your initial deposit when you sign the contract confirming the date and space for your ceremony and reception. You must provide half of the estimated total no more than 120 days before your wedding.  We require that you pay 75 percent of total charges no more than 60 days before your special day. You'll need to make your final payment no more than 14 days before the big day.

Does MVG offer babysitting services for wedding guests' children?

Yes. To inquire about babysitting services, your wedding guests may contact our reservations department at 855.837.2100.

History

It all began with the view. Once upon a time, on a rainy night in 1865, two weary travelers on their way from Montreal to Boston found themselves literally stuck in the mud ...

Luxury Suites

If you're here for the family or couples vacation of your dreams, why not make the most of it?  No matter the time of the year, all around our grand resort, nature lavishes you...

Dining

Enjoy a delicious meal right on site. With both formal and casual dining options, the Mountain View Grand Resort & Spa has something for everyone...