Reservations
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Frequently Asked Questions
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Frequently Asked Questions

Hotel & Accommodations FAQs

Where can I find the rates for Mountain View Grand?

Rates are available by hovering over the Reservations tab at the top of the page and entering the dates you are interested in staying.

DO THE ROOMS HAVE COFFEEMAKERS?

No, though complimentary coffee and tea are available from 6 a.m. to 11 a.m. every morning in the Harvest Tavern.

May I bring my pet to Mountain View Grand?

Other than seeing-eye dogs, we do not permit pets at Mountain View Grand. However, the Front Desk can assist you with nearby kennel reservations.

What are the check-in and check-out times?

Check-in time is after 3 p.m. and check-out time is at 11 in the morning.

Is there a safe in the room?

There are no safes in the room, but safety deposit boxes are available upon request.

Do you have email and internet facilities available to your guests?

Yes. We offer a business center complete with internet access. Faxing and copy capabilities available at the Front Desk. We also provide complimentary wireless Internet access in all guest rooms and public spaces.

Are there refrigerators or microwaves in the rooms?

No, there are not refrigerators or microwaves in the guest rooms. However, they are available for a fee of $25 each upon request.

Spa Faqs

What should I wear to the spa?

Be sure to come to your treatment session dressed comfortably. When you arrive, you'll be provided with a robe and slippers. You may choose to disrobe for select spa services at your discretion. We ensure that your body will be covered at all times, with only the treated area exposed.

When should I arrive for my visit?

Plan on arriving 15 minutes prior to your scheduled appointment to allow yourself time to check in and to fill out a health form before your treatment.

What is the spa cancellation policy?

We reserve your requested spa appointments specifically for you, which is why we require a cancellation or rescheduling notice of at least 24 hours before your original appointment. If your cancellation is made within less than 24 hours, we must charge you 100% of the service.  All no-shows are also charged 100% of the scheduled service.

Who will be performing my spa treatment?

All treatments are provided by female and male licensed, professional therapists. When scheduling your appointment, you will be asked if you have a gender preference. Please make that request when you schedule your appointment.

What are the spa's hours of operation?

The Mountain View Spa is open from 9:00 a.m. to 7:00 p.m. Sunday through Thursday and 9 a.m. to 8 p.m. on Friday and Saturday.

Can I purchase a gift certificate for the Mountain View Spa for a friend or relative?

Yes! Please call 855-837-2100 or stop by Front Desk for details.

Kids FAQs

I'm traveling with small children. What is there to do for kids?

Congratulations! You have picked the best place to stay in New Hampshire for kids. Some of our offerings include:

  • Indoor and Outdoor Swimming Pools
  • In-House Movie Theater
  • Children's Playground
  • Hiking Trips
  • Cross Country Skiing Excursions (Winter)
  • Snow Tubing (Winter)
  • Game Room
  • Ice Skating (Winter)
  • Campfires & S'mores
  • A Visit to Santa's Village (20-Minute Drive)
And more...
What activities do you have for children younger than the age of four?

Mountain View Grand offers many family activities that younger children can participate in with their parents. These include the in-house movie theater, story time, bingo, coloring contests, indoor and outdoor pool and arts and crafts.

Are babysitting services available?

Yes, arrangements for a babysitter may be made through the Front Desk. A 72-hour advance notice is kindly requested. Guest must fill out a babysitting contract to request a sitter.

What is available for children's dining/food?

We are very sensitive to children's needs at Mountain View Grand. We have a special children’s menu in the Harvest Tavern, as well as high chairs and booster seats. If you require special foods due to allergies, please speak with the dining manager, who can make special arrangements.

Meeting FAQs

Which airports are closest to Mountain View Grand Resort & Spa?

Mount Washington Regional Airport, located just minutes away in our own town of Whitefield, features a 4,001-foot runway and is perfect for private planes and corporate jets. Gorham Airport and Berlin Municipal Airport are also within 45 minutes of the resort and cater to private air travelers. There are four major airports located within three hours of the resort. They include Manchester-Boston Regional Airport in Manchester, NH as well as Portland International Jetport, Logan Airport in Boston and Vermont's Burlington International Airport.

What are your dining and menu offerings?

At Mountain View Grand, we have four different dining venues depending on the time of year. Our newly rebranded Harvest Tavern offers casual New England fare. The formal Wine Cellar offers Fine Dining for our guest throughout the year. Gourmet pizzas and salads are served poolside at our seasonal Club House. During the warmer weather months, we also provide light fare on our Veranda, overlooking the peaks of the northern White Mountains.

Does Mountain View Grand offer team-building activities for meeting participants?

We offer challenging programs led by our team-building professionals. These workshops are customized to provide your group with a learning experience that incorporates traditional adult education principles with innovative challenges and hands-on action, designed to inspire, motivate and strengthen your team. For information on all our team-building possibilities, please contact our Sales Department at 855-837-2100.

Is wireless Internet access available?

Yes, Mountain View Grand is equipped throughout the resort for fast Internet connections. Wireless Internet access is available at no cost in all of the guest rooms and public spaces.

Does Mountain View Grand have a Business Center?

Yes. The Business Center is located on the main lobby level of the hotel and allows for Internet access. Documents printed in the Business Center will be sent to the Front Desk printer. If you need something copied, scanned or faxed, please ask the Front Desk to assist you.

Wedding FAQs

Who is in charge of setting up the reception space?

The MVG staff sets up all of the standard items for your reception, including tables, chairs, linens and bar set-up. Your Catering Manager also helps you set up any personal items you'd like to feature in your reception, including family photos, your own candy bar, escort cards and anything else you desire.

When are our menu choices due?

We require your menu choices no later than sixty days before your wedding day. For plated dinners, we require the final entrée counts no fewer than two weeks from your special day. If you have selected one of our plated dinners, you may decide on two entrée options.  If you have ordered our stationed dinner, you're offered two chef-attended stations and three unattended stations of your choosing. Please contact your Catering Manager if there are any vegetarians or guests with special dietary needs.

Who will be coordinating all of the details for my wedding?

The Catering Manager will be your main point of contact throughout the entire planning process of your wedding.  Your coordinator will also be at your ceremony rehearsal—if it is on site—and will be assisting on your wedding day with the ceremony, cocktail hour and reception.

What is the deposit schedule?

We require your initial deposit when you sign the contract confirming the date and space for your ceremony and reception. You must provide half of the estimated total no more than 120 days before your wedding.  We require that you pay 75 percent of total charges no more than 60 days before your special day. You'll need to make your final payment no more than 14 days before the big day.

Does MVG offer babysitting services for wedding guests' children?

Yes. To inquire about babysitting services, your wedding guests may contact our reservations department at 855.837.2100.

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